crckx Terms and Conditions

1.1 — Registration Requirements

To open an account on crckx you must be at least 21 years old and provide accurate and complete personal information. Each person may operate only one account. If a person holds more than one account, all accounts will be closed immediately and all winnings may be forfeited.

1.2 — Verification (KYC)

We reserve the right to verify your identity at any time. You may be required to submit a copy of your National ID (NID), passport or driving licence for identity verification. Withdrawals may be delayed or suspended until verification is complete.

1.3 — Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. Sharing login details with any third party is strictly prohibited. If you suspect unauthorised access to your account, notify our support team immediately.

1.4 — Contact Information

The email address and mobile number provided at registration must be kept active and accurate at all times. If your details change, update them through account settings or by contacting support. crckx will not be responsible for any issues arising from incorrect contact information.

2.1 — Deposit Rules

The minimum deposit amount on crckx is ৳200. We accept the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. Deposit amounts are credited to your account immediately. You must use a payment method registered in your own name — deposits from third-party accounts are not accepted.

2.2 — Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are typically processed within 15 minutes to 2 hours. Your account must be fully verified before a withdrawal can be made. Withdrawals will always be sent via the same method used for the deposit, unless a different arrangement is made under special circumstances.

2.3 — Inactive Balance

A maintenance fee may apply to accounts that remain inactive for an extended period. Contact our support team for details. You will be given the opportunity to withdraw all valid balances before an account is closed.

2.4 — Suspicious Transactions

If money laundering or fraud is suspected, crckx reserves the right to hold any transaction and notify the relevant authorities. During such circumstances the account may remain suspended while an investigation is ongoing.

3.1 — Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. To qualify for this bonus, a minimum deposit of ৳200 is required. The bonus funds must meet a wagering requirement of 15 times before they can be withdrawn. This means that if you receive ৳1,000 as a bonus, you must place a total of ৳15,000 in bets.

3.2 — General Bonus Terms

• Each bonus offer has its own validity period and terms; expired bonuses are cancelled automatically.
• Bonuses can only be used in your own account and cannot be transferred to another account.
• The same wagering requirement applies to funds deposited during an active bonus before withdrawal.
• Claiming bonuses across multiple accounts using the same device, IP address or payment method is strictly prohibited.
• crckx reserves the right to cancel bonuses in cases of unjustified or suspicious bonus claims.

3.3 — VIP Cashback

The crckx VIP program has three tiers: Bronze (weekly cashback up to 0.4%), Silver (weekly cashback up to 0.8%) and Gold (weekly cashback up to 1.2%). Advancement through VIP tiers depends on a player's activity and contribution on the platform. Cashback terms may change.

3.4 — Promotional Offers

Separate bonus offers may be provided for special occasions, tournaments or seasonal promotions. Each promotion has its own terms, which are published on the relevant promotion page. In the event of a conflict with the general terms, the promotion's own terms will take precedence.

4.1 — Fair Play Policy

crckx is committed to ensuring a fair, transparent and secure environment for all players. Our games are operated in accordance with fair play principles. We use SSL encryption to keep all data and transactions secure.

4.2 — Prohibited Conduct

The following conduct is strictly prohibited and may result in immediate account closure:

• Using bots, automated software or artificial intelligence to play games.
• Attempting to win unfairly by cheating or exploiting a bug in any game.
• Colluding with other players to manipulate outcomes.
• Opening an account using a false identity or another person's information.
• Using stolen or unauthorised payment methods.
• Attempting to claim bonus benefits by creating multiple accounts.

4.3 — Permitted Games and Bets

Only games and markets displayed on the crckx platform may be participated in. The outcome of any bet will be considered final unless a re-evaluation is required due to a proven technical error. If a game is interrupted due to a technical issue, crckx will attempt to provide a reasonable resolution.

5.1 — Data Collection

We use your personal information (name, date of birth, address, email, mobile number) solely for account management, verification and service improvement. Our full privacy policy is available here.

5.2 — No Data Sharing

We do not sell or rent your personal information to third parties. However, certain information may need to be shared with relevant parties for legal obligations, fraud prevention or payment processing purposes.

5.3 — Cookies and Tracking

Our platform uses cookies to improve the user experience. By browsing the site you consent to the use of cookies. Cookie settings can be changed through your browser, though this may affect some services.

6.1 — Platform Security

crckx uses SSL encryption and modern security technology to keep all data and financial transactions secure. Our systems are regularly audited and updated. However, complete security over the internet cannot be guaranteed, so users must also remain vigilant.

6.2 — Limitation of Liability

crckx is not obliged to provide compensation if games or services are temporarily unavailable due to technical errors, internet connection issues or any other reason. We are also not liable for issues within the systems of third-party game providers.

6.3 — Cybersecurity Tips

• Use a strong and unique password — combining numbers, letters and special characters.
• Avoid logging into your account over public Wi-Fi.
• Do not click on unknown links — stay aware of phishing attacks.
• Change your password regularly.

7.1 — Our Commitment

crckx believes that gaming is a form of entertainment. We encourage players to develop healthy gaming habits. Our platform is for ages 21 and above only, and we maintain a strict policy against minors playing.

7.2 — Self-Control Tools

Players can use the following controls at their own discretion:

• Setting deposit limits (daily, weekly or monthly).
• Setting betting limits.
• Self-exclusion for a set period of time.
• Requesting temporary or permanent account closure.

To access these features, contact our 24/7 live chat support in English. For more details, visit our Responsible Gaming page.

7.3 — Seek Help

If you are struggling with gaming problems, do not hesitate to seek professional help. Talk to your family and friends. Remember — gaming is never a way to earn income; it is for entertainment only.

8.1 — Closure at User Request

You can request account closure at any time by contacting our support team. You will be given the opportunity to withdraw your valid balance before the account is closed; however, funds tied to an active bonus whose terms have not been met will not be returned.

8.2 — Suspension by crckx

We may temporarily or permanently close an account for the following reasons:

• Serious breach of the terms and conditions.
• Suspected fraud, money laundering or illegal activity.
• Operating multiple accounts.
• Providing false information.
• Using bots or automated software.
• Direction from a legal authority.

8.3 — Post-Closure Process

After investigating the reason for account closure, any valid balance may be returned; however, winnings obtained through prohibited conduct will be forfeited. The full balance may be held during the investigation period.

9.1 — How to Submit a Complaint

If you have a complaint or dispute, please first raise it with our 24/7 live chat support. We will review your complaint as quickly as possible. If the matter is not resolved through live chat, send a detailed description to [email protected].

9.2 — Disputes Regarding Game Results

In the event of a dispute over a game result, server logs and game records will be considered as final evidence. If a technical error is proven, crckx will provide a reasonable resolution. However, we reserve the right to void abnormal winnings obtained as a result of a technical error.

9.3 — Time Limits

Any complaint must be submitted within 30 days of the incident. Complaints filed after this period may not be considered.

10.1 — Right to Make Changes

crckx reserves the right to change, amend or update these terms and conditions at any time. Notice will be given on the platform before changes take effect, and where possible you will also be notified by email.

10.2 — Meaning of Continued Use

Continuing to use the platform after new terms and conditions are published means you have automatically accepted the new terms. If you do not agree to the new terms, contact support to close your account.

10.3 — Language & Interpretation

The Bengali version of these terms is the primary and authoritative version. In case of any ambiguity, crckx's interpretation shall be considered final.

10.4 — Contact

If you have any questions about these terms, please contact us:

• Live Chat: Available 24/7 in Bengali.
• Email: [email protected]