crckx Privacy Policy

crckx ("we", "our", "platform") is an online casino and betting platform operated for players in Bangladesh. We take the privacy of our users very seriously. This privacy policy explains how we collect, use, store, and protect your personal information.

By registering on the crckx platform, using an account, or accessing any of our services, you are explicitly agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

This policy is aligned with international data protection standards and fair information practice principles. Our goal is to ensure the highest level of transparency and accountability regarding your information.

When opening an account on crckx and while using our services, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact details
• Residential address
• National ID card or passport number (for identity verification)
• Payment details: bKash number, Nagad number, Rocket number, Upay details, or bank account information
• Your chosen username and password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Time, date, and session duration of platform access
• Pages you visited and click patterns
• Gaming activity history and betting records
• Transaction history and amounts

2.3 Information Received from Third Parties

• Transaction verification information from payment service providers (such as bKash, Nagad)
• Information received from identity verification services
• Information collected as part of the KYC process

crckx uses the information we collect for the following legitimate purposes:

• Account Management: To create, maintain, and verify your account.
• Service Delivery: To provide gaming services, casino games, slots, cricket betting, and other products.
• Financial Transactions: To process deposits and withdrawals and to prevent fraud.
• Identity Verification: To confirm a user's age (for users aged 21 and above only) and to complete KYC.
• Security and Protection: To ensure account security, prevent unauthorized access, and counter money laundering.
• Customer Support: To assist you through our 24/7 live chat and email support team.
• Responsible Gaming: To detect excessive betting patterns and provide responsible gaming tools.
• Platform Improvement: To analyze user experience and improve service quality.
• Communication: For important account notifications, promotional information, and support-related communication.

We will not use your information for any unauthorized commercial purpose. You may opt out of promotional communications at any time.

crckx does not sell or rent your personal information to third parties. However, we may share information in the following specific circumstances:

4.1 Service Partners

To operate our services, we work with trusted third parties such as payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification services, and technology infrastructure providers. These partners are given only the information they need and are bound by strict confidentiality agreements.

4.2 Legal Obligations

Where there is a legal requirement, court order, or valid directive from a government authority, we may be required to provide relevant information. Information may also be disclosed within a legal framework in connection with anti-money laundering efforts and fraud investigations.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred. We will notify you in advance in such circumstances.

4.4 With Your Consent

Outside the cases listed above, we will not share your information with any third party without your explicit consent.

The crckx platform uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for the core operation of the platform, such as session management and security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand how the platform is used, which helps improve the service.

5.2 Cookie Control

You can disable cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

crckx uses industry-standard security technology to keep your personal information safe:

• SSL Encryption: All data transmitted between our platform and your device is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive data (such as passwords and payment information) is kept in encrypted form.
• Access Control: Only authorized personnel are able to access your information.
• Regular Security Audits: Our systems undergo regular security testing.
• Firewall Protection: Advanced firewalls and intrusion detection systems are used.
• Two-Step Verification: An additional layer of security when accessing your account.

Please keep in mind that no transmission of data over the internet or electronic storage is 100% secure. We make every effort to protect your information, but we cannot guarantee absolute security. If you notice any suspicious activity on your account, please contact us immediately.

As a crckx user, you have the following rights:

• Right of Access: The right to know what information we are collecting and storing about you.
• Right to Rectification: The right to request correction of any inaccuracies in your personal information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Object: The right to object to the use of your information for direct marketing purposes.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.

To exercise these rights, please contact our support team. We will try to respond to your request within 30 days of receipt. Please note that certain information may be required to be retained due to legal or regulatory obligations.

The crckx platform is strictly operated for users aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.

If we become aware that a user is under the age of 21, we will immediately close their account and delete any collected information. If a parent or guardian suspects that their child has registered on our platform, please contact our support team.

During registration, we verify national ID cards or other valid identity documents to confirm age. This process is an important part of ensuring a safe gaming environment.

Our platform works with game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming) and payment services (such as bKash, Nagad, Rocket, Upay). These third-party services have their own privacy policies, and crckx is not responsible for those policies.

For payment processing, we share only the necessary information with payment providers. These transactions are governed by the security protocols of the relevant payment service provider.

crckx reserves the right to update this privacy policy from time to time. If there are any significant changes to the policy, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address.
• Display a notification when you log in to the platform.

Continuing to use the platform after the updated policy is published will be considered your consent to the new policy. We recommend that you review this policy regularly.

For any questions, concerns, or requests related to the privacy policy, please contact us:

Your privacy is very important to us. crckx is always committed to protecting your information and we are always ready to address any concerns you may have. Thank you for choosing crckx for a safe and responsible gaming experience.